unagame Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and unagame ("the Company," "we," "us," or "our"), the operator of the online gaming platform accessible at unagame.vip ("the Platform"). By accessing, registering on, or using any part of the unagame Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the unagame Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

2.1 Age Requirement. Access to the unagame Platform is strictly limited to individuals who are at least twenty-one (21) years of age, in accordance with Philippine gambling regulations. By registering an account, you represent and warrant that you are 21 years of age or older. unagame reserves the right to request proof of age at any time and to suspend or close any account where the age requirement cannot be verified.

2.2 Jurisdictional Eligibility. You are solely responsible for ensuring that your use of the unagame Platform is lawful in the jurisdiction from which you are accessing it. unagame makes no representation that the Platform is appropriate or available for use in locations outside the Philippines. Accessing the Platform from a jurisdiction where online gambling is prohibited is done at your own risk and may result in account closure.

2.3 Registration Requirements. To open an account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and a valid Philippine mobile number. You agree to update this information promptly if it changes. Providing false or misleading registration information is a material breach of these Terms.

2.4 One Account Policy. Each individual may register and maintain only one (1) active account on the unagame Platform. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited. Where duplicate accounts are identified, unagame reserves the right to close all associated accounts and forfeit any balances held therein.

2.5 KYC Verification. unagame is required to verify the identity of all account holders as part of its Know Your Customer ("KYC") obligations. You agree to provide any documentation requested for this purpose, including but not limited to a government-issued photo ID (such as a Philippine passport, driver's licence, or SSS/UMID card), proof of address, and proof of payment method ownership. Failure to complete KYC verification may result in restrictions on deposits, withdrawals, or account access.

3.1 Credential Security. You are solely responsible for maintaining the confidentiality of your unagame account login credentials, including your username and password. You must not share your credentials with any third party or allow any other person to access your account. Any activity conducted through your account — whether authorised by you or not — is your responsibility.

3.2 Unauthorised Access. If you suspect that your account has been accessed without your authorisation, you must notify unagame support immediately via the live chat function on the Platform. unagame will take reasonable steps to secure your account upon receiving such notification, but accepts no liability for losses arising from unauthorised access that occurred prior to notification.

3.3 Account Accuracy. You are responsible for ensuring that all information associated with your account remains accurate and up to date. Changes to your name, address, contact details, or payment methods must be reported to unagame support promptly. unagame reserves the right to verify updated information before processing any transactions.

3.4 Non-Transferability. Your unagame account is personal to you and may not be transferred, sold, gifted, or otherwise assigned to any other person. Any attempt to transfer an account will result in immediate suspension of the account and forfeiture of any balance held therein.

4.1 Currency. All transactions on the unagame Platform are conducted in Philippine Pesos (PHP / ₱). Deposits made in other currencies may be subject to conversion at the prevailing exchange rate, and any associated conversion fees are borne by the Player.

4.2 Accepted Payment Methods. unagame currently accepts deposits and processes withdrawals via the following payment methods: GCash, PayMaya, Bank of the Philippine Islands (BPI), Banco de Oro (BDO), and Metrobank. Additional payment methods may be added or removed at unagame's discretion. The availability of specific payment methods may vary depending on your location and account status.

4.3 Minimum Deposit. The minimum deposit amount is ₱50 for GCash and PayMaya transactions. Minimum deposit amounts for bank transfers may differ and are displayed on the cashier page at the time of transaction.

4.4 Withdrawal Processing. Withdrawal requests are processed subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal can be processed.
• Withdrawals will be returned to the same payment method used for the most recent deposit, subject to the limits of that payment method.
• GCash and PayMaya withdrawals for verified accounts are typically processed within five (5) minutes. Bank transfer withdrawals may take one (1) to three (3) business days.
• unagame reserves the right to conduct additional verification checks before processing any withdrawal request.
• Withdrawals of bonus funds are subject to the wagering requirements described in Section 5.

4.5 Transaction Limits. Minimum and maximum transaction limits apply to all deposits and withdrawals. Current limits are displayed on the cashier page and may be updated from time to time. unagame reserves the right to impose additional limits on individual accounts where required for security or compliance purposes.

5.1 General Bonus Terms. All bonuses, free spins, cashback offers, and other promotional incentives offered by unagame are subject to specific terms and conditions that are published alongside each promotion. In the event of any conflict between the specific promotion terms and these general Terms, the specific promotion terms shall prevail.

5.2 Wagering Requirements. Unless otherwise stated, all bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement multiplier, eligible games, minimum odds (for sports betting bonuses), and time limits are specified in the terms of each individual promotion. Bets placed on games that are excluded from a promotion's wagering requirements will not count toward the wagering total.

5.3 Bonus Abuse. unagame reserves the right to withhold, cancel, or reclaim any bonus or associated winnings where it has reasonable grounds to believe that a Player has engaged in bonus abuse. Bonus abuse includes, but is not limited to: opening multiple accounts to claim the same bonus, placing low-risk or hedged bets to meet wagering requirements, colluding with other players, or exploiting errors in bonus calculations.

5.4 Promotional Eligibility. Promotions are available to eligible registered players only. unagame reserves the right to exclude any player from a promotion at its discretion, including where the player has previously been found to have abused a promotional offer. Promotions are not available to players who have self-excluded or whose accounts are under review.

5.5 Changes to Promotions. unagame reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is withdrawn after a player has already opted in, the player's existing bonus balance and associated wagering progress will be honoured unless the promotion was withdrawn due to a technical error or abuse.

6.1 Game Availability. The games available on the unagame Platform are provided by third-party game suppliers. The availability of specific games may change from time to time without notice. unagame does not guarantee the continuous availability of any particular game.

6.2 Random Number Generation. All casino games on the unagame Platform use certified Random Number Generator (RNG) technology that has been independently tested and certified by recognised testing laboratories. The outcomes of all games are determined by the RNG and are not influenced by unagame or any third party.

6.3 Return to Player (RTP). The theoretical Return to Player (RTP) percentage for each game is determined by the game supplier and is available for review within the game's information panel. Actual returns may vary from the theoretical RTP over any given session or period of play.

6.4 Malfunction Policy. In the event of a game malfunction, disconnection, or technical error, unagame reserves the right to void any affected bets and return the staked amount to the Player's account. Winnings generated as a result of a technical malfunction are not valid and will not be paid out. unagame's decision in such matters is final.

6.5 Disconnection Policy. unagame is not responsible for losses incurred as a result of internet disconnection, device failure, or other technical issues on the Player's side. Where a disconnection occurs during a live game round, the outcome of that round will be determined by the game server's records, which shall be considered final.

The following conduct is strictly prohibited on the unagame Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to the relevant authorities:

• Registering an account if you are under 21 years of age or are otherwise ineligible to use the Platform.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Opening or operating more than one account on the Platform.
• Using the Platform for any unlawful purpose, including money laundering, fraud, or the financing of illegal activities.
• Attempting to manipulate game outcomes through the use of software, bots, scripts, or any other automated means.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities in the Platform. Any such vulnerabilities must be reported to unagame support immediately.
• Engaging in chargebacks or reversals of legitimate transactions without prior authorisation from unagame.
• Harassing, threatening, or abusing unagame staff or other players through any communication channel.
• Accessing the Platform using a VPN, proxy, or other means of disguising your true location where such access is prohibited.

8.1 Ownership. All content on the unagame Platform, including but not limited to the unagame brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials, is the intellectual property of unagame or its licensors and is protected by applicable intellectual property laws.

8.2 Limited Licence. unagame grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not include the right to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content on the Platform.

8.3 Restrictions. You may not use the unagame name, logo, or any other intellectual property in any manner that suggests endorsement, affiliation, or sponsorship by unagame without prior written consent. Unauthorised use of unagame's intellectual property may result in legal action.

unagame collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at unagame.vip/privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

unagame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is completely secure, and unagame cannot guarantee the absolute security of data transmitted to or from the Platform.

unagame may share your personal data with third parties where required by law, for the purposes of KYC verification, fraud prevention, payment processing, or where you have given your explicit consent. unagame will not sell your personal data to third parties for marketing purposes.

unagame is committed to promoting responsible gaming and providing tools to help players manage their gambling activity. The following responsible gaming tools are available to all registered players through the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss Limits: Set limits on the amount you can lose over a defined period.
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions.
• Reality Checks: Receive periodic notifications showing how long you have been playing and your net gaming activity.
• Self-Exclusion: Temporarily or permanently exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Account Cooling-Off: Take a short break from the Platform for a period of 24 hours, 7 days, or 30 days.

If you believe you may have a problem with gambling, we encourage you to use these tools and to seek support from qualified organisations. unagame supports responsible gaming and takes its obligations in this area seriously.

11.1 Platform Availability. unagame does not warrant that the Platform will be available at all times, free from errors, or uninterrupted. The Platform is provided on an "as is" and "as available" basis. unagame reserves the right to suspend, modify, or discontinue the Platform or any part thereof at any time without notice.

11.2 Exclusion of Warranties. To the fullest extent permitted by applicable law, unagame disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.3 Limitation of Damages. To the fullest extent permitted by applicable law, unagame's total liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total amount deposited by you into your unagame account in the thirty (30) days preceding the event giving rise to the claim.

11.4 Exclusion of Consequential Loss. unagame shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising out of or in connection with your use of the Platform, even if unagame has been advised of the possibility of such damages.

11.5 Force Majeure. unagame shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, power outages, internet service disruptions, or cyberattacks.

12.1 Suspension by unagame. unagame reserves the right to suspend or restrict your account at any time, with or without prior notice, where it has reasonable grounds to believe that you have breached these Terms, engaged in fraudulent or illegal activity, or where required to do so by applicable law or regulatory authority.

12.2 Termination by unagame. unagame may terminate your account permanently where: (a) you have committed a material breach of these Terms; (b) you have provided false information during registration or KYC; (c) your account has been inactive for a period of twelve (12) consecutive months; or (d) unagame is required to do so by law or regulatory directive.

12.3 Effect of Termination. Upon termination of your account, any real-money balance remaining in your account (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to the completion of any outstanding verification requirements. Winnings generated through fraudulent activity will be forfeited.

12.4 Voluntary Closure. You may request the closure of your unagame account at any time by contacting support. Account closure requests will be processed within five (5) business days. Any real-money balance will be returned to your registered payment method following the completion of standard verification procedures.

unagame reserves the right to amend these Terms & Conditions at any time. Where changes are material, unagame will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect. The effective date of the most recent version of these Terms is displayed at the top of this page.

Your continued use of the unagame Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 12.4.

14.1 Governing Law. These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

14.2 Dispute Resolution. In the event of any dispute arising out of or in connection with these Terms or your use of the unagame Platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may refer the matter to the competent courts of the Philippines.

14.3 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

14.4 Entire Agreement. These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and unagame with respect to your use of the Platform and supersede all prior agreements, representations, and understandings.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the unagame support team. Our support team is available 24 hours a day, 7 days a week via the live chat function on the Platform.

For written correspondence, you may reach us at the following email address (plain text — not a clickable link):

unagame aims to respond to all written enquiries within two (2) business days. For urgent matters, we recommend using the live chat function for the fastest response.