At unagame, we believe that gaming should always be a source of entertainment — never stress, never hardship. Our responsible gaming program is built specifically for Filipino players, giving you the tools, resources, and support you need to stay in control of your play at all times.
Responsible gaming is not just a checkbox for us — it is a core part of how unagame operates. Here are the six pillars of our player protection program, designed with Filipino players in mind.
Every unagame account goes through a rigorous KYC (Know Your Customer) process. We verify that all players are 21 years old or above before any real-money gaming is permitted. Valid Philippine government IDs are required — no shortcuts, no exceptions.
Set daily, weekly, or monthly deposit limits on your unagame account to keep your spending within a budget you are comfortable with. Limits take effect immediately when lowered, and any increase requires a 24-hour cooling-off period before it applies.
If you feel you need a break, unagame's self-exclusion feature lets you suspend your account for a set period — from 24 hours up to a permanent exclusion. During exclusion, you will not receive any promotional communications from unagame.
Lose track of time? unagame's session timer sends you a reminder notification after a duration you choose — 30 minutes, 1 hour, or 2 hours. Staying aware of how long you have been playing is one of the simplest and most effective responsible gaming habits.
unagame can display periodic reality check pop-ups during your gaming session, showing you how long you have been playing and your net win/loss for the session. These prompts help you make informed decisions about whether to continue or take a break.
Our dedicated support team is available around the clock to assist Filipino players with responsible gaming concerns. Whether you need help setting limits, requesting self-exclusion, or finding professional support resources, we are always here for you.
All responsible gaming tools on unagame are accessible directly from your account dashboard. No need to contact support — you can activate, adjust, or review any of these controls yourself, at any time, from any device.
Cap how much you can deposit in a given period. Choose daily (e.g., ₱500), weekly (e.g., ₱2,000), or monthly (e.g., ₱5,000) limits. Reductions apply immediately; increases require a 24-hour waiting period.
Set a maximum amount you are willing to lose within a defined period. Once your loss limit is reached, your account will be temporarily restricted from further real-money play until the period resets.
Automatically end your gaming session after a set duration. When the limit is reached, you will be logged out and shown a summary of your session activity before you can log back in.
Take a short break from gaming without committing to a full self-exclusion. Cool-off periods range from 24 hours to 6 weeks. During this time, you cannot log in or make deposits.
Request a temporary (6 months to 5 years) or permanent self-exclusion from the unagame platform. Once activated, your account is immediately suspended and you will be removed from all marketing lists. Permanent exclusions cannot be reversed.
The figures above are illustrative examples only. You can set your own limits to match your personal budget and comfort level. There is no minimum or maximum — the right limit is the one that works for you.
Log in to your unagame account, navigate to Account Settings → Responsible Gaming, and select the limit type you want to configure. Changes are saved instantly and confirmed via SMS or email to your registered Philippine mobile number or email address.
Responsible gaming starts with honest self-reflection. Take a moment to ask yourself these questions. If you answer "yes" to two or more, it may be time to use unagame's responsible gaming tools or reach out for support.
Problem gambling can affect anyone — from casual players in Manila to regular bettors in Cebu or Davao. There is no shame in recognising the signs early and taking action. The sooner you act, the easier it is to regain control.
unagame partners with Philippine-based support organisations to ensure that players who need help can access it quickly and confidentially. See the Support Resources section below for contact details.
Spending beyond your means. Consistently depositing more than you can comfortably afford, or using money set aside for rent, bills, or groceries to fund gaming sessions.
Emotional dependency on gaming. Turning to gaming as a way to escape stress, anxiety, depression, or personal problems rather than as a form of entertainment.
Neglecting responsibilities. Missing work, school, or family commitments in Quezon City, Makati, or wherever you are based because of time spent gaming.
Inability to stop. Repeatedly trying to cut back or stop gaming but finding yourself unable to follow through, even when you genuinely want to.
Lying about gaming. Concealing the amount of time or money you spend on gaming from family members, partners, or close friends.
Set a budget before you play. Decide in advance how much you are comfortable spending — and treat it as an entertainment expense, not an investment. Use unagame's deposit limit tools to enforce your budget automatically.
Play for fun, not profit. Approach gaming as a leisure activity, the same way you would enjoy a movie or a meal out in BGC. Never rely on gaming winnings as a source of income.
Take regular breaks. Use unagame's session timer to remind yourself to step away, stretch, and do something else. Balance your gaming time with other hobbies and social activities.
Never chase losses. Accept that losses are a normal part of gaming. If you have reached your loss limit for the day, log out and come back another time with a fresh mindset.
Keep gaming in perspective. Maintain a healthy balance between gaming and the rest of your life — family, work, health, and social connections always come first.
If you or someone you know needs help with problem gambling, these organisations provide free, confidential support to Filipino players across the country.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program that includes player education, self-exclusion registries, and support referrals for Filipino players.
The National Center for Mental Health (NCMH) provides a 24/7 crisis hotline for Filipinos experiencing mental health challenges, including those related to problem gambling and financial stress.
Gamblers Anonymous Philippines offers peer support meetings and a 12-step recovery program for individuals struggling with compulsive gambling, with chapters in Metro Manila, Cebu, and other cities.
Our 24/7 support team can help you activate responsible gaming tools, process self-exclusion requests, and connect you with professional support resources. Reach us anytime through live chat on the platform.
PAGCOR, the regulatory body overseeing gaming operations in the Philippines, has established a comprehensive responsible gaming framework that all licensed operators are required to follow. This includes mandatory self-exclusion programs, player education initiatives, and staff training requirements. unagame supports and aligns with PAGCOR's responsible gaming guidelines to ensure the highest standard of player protection for Filipino users.
Gaming at unagame is meant to be fun, exciting, and always within your control. Set your limits, use our tools, and play with the confidence that comes from knowing you are protected every step of the way.
21+ only. Gaming should be entertaining — if it stops being fun, please use our responsible gaming tools or contact support. For Filipino players only.