Your Questions About
unagame, Answered

The minimum deposit on unagame is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit may be slightly higher due to bank processing requirements. There is no maximum deposit limit by default, though you can set your own deposit limits through the Responsible Gaming section of your account settings.

Deposit processing times on unagame depend on the payment method used:

• GCash / PayMaya: Instant to 5 minutes
• BPI / BDO / Metrobank Online Banking: 5 to 30 minutes
• Over-the-Counter payments: Up to 2 hours after payment confirmation

If your deposit has not reflected after the expected timeframe, please check that the transaction was completed successfully on your payment app or bank, then contact unagame support with your transaction reference number.

To withdraw your winnings, log in to your unagame account and navigate to Wallet → Withdraw. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the transaction. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money laundering policy.

unagame does not charge any fees on deposits. For withdrawals, unagame also does not impose platform-side fees. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type and the amount being transferred. We recommend checking with your payment provider for their current fee schedule.

Withdrawal requests on unagame may be declined for several reasons:

• Your KYC verification has not been completed
• Active bonus wagering requirements have not yet been met
• The withdrawal amount is below the ₱200 minimum
• Your account has a pending security review
• The payment details provided do not match your registered account information

If your withdrawal was declined and none of the above apply, please contact our support team via live chat with your withdrawal reference number for further assistance.

Yes. All games on unagame use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories to verify fairness and compliance with industry standards. Live dealer games are streamed in real time from professional studios, providing an additional layer of transparency for players who prefer to see the action unfold live.

Many of the slot and table game titles on unagame offer a Demo Mode that lets you play with virtual credits at no cost. This is a great way to get familiar with a game's mechanics, paytable, and bonus features before committing real money. Note that Demo Mode is not available for live dealer games, as these require a real-money wager to participate. To access Demo Mode, simply click on a game and select "Try for Free" if the option is available.

The Return to Player (RTP) percentage varies by game title. Most slot games on unagame have an RTP ranging from 94% to 97%, which is competitive with industry standards. The RTP for each game is displayed in the game's information or paytable section — look for the "i" icon within the game interface. Keep in mind that RTP is a theoretical long-term average and does not guarantee specific results in any individual session.

Betting limits vary by game type and title. As a general guide:

• Slots: Minimum bet from ₱1 per spin; maximum bets vary by game
• Bingo / Super Bingo: Ticket prices start from ₱5 per card
• Joker Poker: Minimum bet from ₱10 per hand
• Live Casino tables: Minimum bets typically start from ₱50, with VIP tables available for higher-stakes players

Exact limits are displayed within each game before you place a bet.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash.

On unagame, different game types contribute differently toward wagering requirements:

• Slots: Typically 100% contribution
• Bingo / Super Bingo: Typically 50% contribution
• Live Casino / Table Games: Typically 10–20% contribution

Always check the specific terms attached to each bonus offer for the exact contribution rates and any excluded games.

Yes. unagame rewards loyal players through a tiered loyalty program. As you play, you accumulate loyalty points that contribute toward your tier level — from Bronze all the way up to Diamond VIP. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, exclusive reload bonuses, cashback offers, and invitations to special events. Your loyalty points are earned automatically as you wager on eligible games — no separate opt-in is required.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirements are fully satisfied, the resulting real-money balance becomes available for withdrawal. If you wish to forfeit a bonus before completing the wagering requirements, you can do so from your account's bonus management section, though any winnings generated from that bonus will also be forfeited.

Absolutely. unagame regularly runs promotions for existing players, including:

• Weekly reload bonuses on deposits made during specific days
• Free spins on newly launched slot titles
• Cashback offers on net losses during a promotional period
• Seasonal tournaments and leaderboard competitions with prize pools in PHP
• Special promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing

Check the Promotions section of your account regularly, or opt in to email and SMS notifications to stay updated on the latest unagame offers.

To activate self-exclusion, log in to your unagame account and go to Account Settings → Responsible Gaming → Self-Exclusion. You can choose a temporary exclusion period (1 month, 3 months, 6 months, or 1 year) or request a permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place bets on unagame. All marketing communications will also be suspended for the duration of your exclusion.

If you need immediate assistance or are unable to access your account settings, contact our support team directly via live chat and request self-exclusion — our team will process it promptly.

Yes. unagame employs industry-standard security measures to protect your personal and financial information:

• SSL Encryption: All data transmitted between your device and unagame servers is encrypted using 256-bit SSL technology
• Two-Factor Authentication (2FA): Optional but strongly recommended — adds an extra layer of security to your login
• Secure Payment Processing: All financial transactions are handled through certified payment gateways
• Data Privacy: unagame complies with applicable data privacy regulations, including the Philippine Data Privacy Act of 2012 (Republic Act 10173)
• Anti-Fraud Monitoring: Automated systems monitor accounts for suspicious activity around the clock

If you feel that your gambling is no longer fun and is starting to affect your finances, relationships, or mental health, please take action right away. Here are some steps you can take:

• Use unagame's self-exclusion tool to take a break from the platform
• Set strict deposit and loss limits on your account
• Talk to someone you trust — a family member, friend, or counselor
• Reach out to PAGCOR's responsible gaming resources for guidance and support

Remember: gaming should always be a form of entertainment, not a way to earn money or escape problems. unagame is here to support you — visit our Responsible Gaming page for more resources.

unagame takes underage gambling prevention very seriously. In the Philippines, the minimum legal age for casino-style gambling is 21 years old. unagame enforces this through:

• Age declaration during the registration process
• Mandatory KYC verification requiring a valid government-issued ID
• Automatic account suspension if age verification fails or is inconsistent
• Parental control guidance — we encourage parents to use device-level parental controls to prevent minors from accessing gambling sites

If you suspect that a minor has accessed unagame, please report it to our support team immediately.

If your game freezes or you get disconnected during an active round, unagame's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off in most cases. If the round had already been completed by the server before your disconnection, the result will be reflected in your account balance and game history.

If you believe a disconnection caused an incorrect outcome or a missing win, please contact support with the game name, approximate time of the incident, and your account details so our team can investigate using server-side logs.

If you are having trouble logging in to unagame, try the following steps:

• Double-check that you are entering the correct email/mobile number and password — passwords are case-sensitive
• Clear your browser cache and cookies, then try again
• Try a different browser or device
• Check if your account has been temporarily locked due to multiple failed login attempts — wait 15 minutes before trying again
• Use the "Forgot Password?" option to reset your credentials

If none of the above resolves the issue, your account may have been suspended pending a security review. Contact unagame support via live chat for immediate assistance.

unagame is designed as a fully responsive web platform, meaning you can enjoy the complete gaming experience directly from your mobile browser — no app download needed. Simply open your preferred browser on your Android or iOS device, navigate to the unagame site, and log in as usual. For quick access, you can add the unagame site to your home screen: on Chrome, tap the three-dot menu and select "Add to Home Screen"; on Safari, tap the Share icon and choose "Add to Home Screen." This creates a shortcut that works just like an app icon.