At unagame, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a registered player on the unagame platform.
We handle your personal data with the same care and discretion we expect from our players. Here are the six core privacy commitments that guide how unagame operates.
All personal data stored on the unagame platform is protected using industry-standard AES-256 encryption at rest and TLS 1.3 in transit. Your account credentials, payment details, and identity documents are never stored in plain text.
unagame does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely for the purposes described in this Privacy Policy — operating your account, processing payments, and improving your gaming experience.
unagame processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
We tell you exactly what data we collect and why. There are no hidden data pipelines or undisclosed third-party sharing arrangements. Every category of data we process is listed in this policy with a clear legal basis and stated purpose.
Filipino players have the right to access, correct, and request deletion of their personal data. unagame provides straightforward mechanisms to exercise these rights through your account dashboard or by contacting our support team directly.
unagame uses cookies and similar tracking technologies only for essential platform functionality, security, and analytics. We do not use third-party advertising cookies. You can manage your cookie preferences at any time through your browser settings.
This Privacy Policy is issued by unagame ("unagame," "we," "us," or "our"), the operator of the online gaming platform accessible at unagame.vip (the "Platform"). unagame acts as the data controller in respect of the personal data of registered players and visitors to the Platform.
As a data controller, unagame determines the purposes and means by which your personal data is processed. We are committed to processing your personal data lawfully, fairly, and transparently, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines.
By registering an account on the unagame Platform or by continuing to use the Platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood this policy and consent to the processing of your personal data as described herein.
unagame collects personal data from you in the following categories, depending on how you interact with the Platform:
2.1 Registration & Identity Data. When you create an unagame account, we collect your full legal name, date of birth, nationality, residential address (including barangay, city, and province for Philippine-based players), email address, and Philippine mobile number. This information is required to open and maintain your account.
2.2 Identity Verification (KYC) Data. To comply with our Know Your Customer obligations, we may collect copies of government-issued identification documents such as your Philippine passport, driver's licence, SSS card, UMID card, or PhilSys National ID. We may also collect proof of address documents such as utility bills or bank statements, and proof of payment method ownership.
2.3 Financial Data. We collect information about your deposits and withdrawals, including transaction amounts, dates, payment method types (e.g., GCash, PayMaya, BPI, BDO, Metrobank), and transaction reference numbers. We do not store full payment card numbers or full GCash/PayMaya account credentials on our servers.
2.4 Gaming Activity Data. We collect records of your gaming activity on the Platform, including games played, bet amounts, win/loss outcomes, session durations, and responsible gaming tool usage. This data is used for account management, dispute resolution, and regulatory compliance.
2.5 Technical & Device Data. We automatically collect certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, and time zone. This data is used for security monitoring, fraud prevention, and platform optimisation.
2.6 Communications Data. We retain records of communications between you and the unagame support team, including live chat transcripts, email correspondence, and any feedback or complaints you submit. These records are kept for quality assurance and dispute resolution purposes.
2.7 Cookie & Usage Data. We collect data about how you navigate and interact with the Platform through cookies and similar technologies. Please refer to Section 6 for full details on our use of cookies.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, date of birth, address | Registration form |
| KYC Documents | Passport, driver's licence, utility bill | Document upload |
| Financial Data | Transaction history, payment method type | Cashier / payment processor |
| Gaming Activity | Bets, wins, session duration | Platform game servers |
| Technical Data | IP address, device type, browser | Automatic collection |
| Communications | Support chat, email | Direct interaction |
| Cookie Data | Session tokens, analytics identifiers | Browser cookies |
unagame uses the personal data we collect for the following purposes:
Under the Data Privacy Act of 2012, unagame must have a lawful basis for processing your personal data. The legal bases we rely on are as follows:
unagame does not sell your personal data. We may share your personal data with the following categories of third parties, strictly for the purposes described in this Privacy Policy:
5.1 Payment Processors. We share necessary transaction data with payment service providers such as GCash, PayMaya, BPI, BDO, and Metrobank to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
5.2 Identity Verification Providers. We may use third-party KYC and identity verification services to assist with the verification of your identity documents. These providers process your data solely on our instructions and are contractually prohibited from using it for any other purpose.
5.3 Game Suppliers. The games available on the unagame Platform are provided by third-party game suppliers. These suppliers may receive limited technical data (such as session tokens and bet records) necessary to deliver the game experience. They do not receive your full identity or financial data.
5.4 Regulatory Authorities. unagame may be required to disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory directive. This includes reporting obligations under the Anti-Money Laundering Act.
5.5 IT & Security Service Providers. We use third-party providers for cloud hosting, cybersecurity monitoring, and platform infrastructure. These providers access personal data only to the extent necessary to provide their services and are bound by strict data processing agreements.
unagame uses cookies and similar technologies (such as local storage and session tokens) on the Platform. Cookies are small text files placed on your device that help us recognise you, maintain your session, and understand how you use the Platform.
6.1 Essential Cookies. These cookies are strictly necessary for the Platform to function. They include session authentication tokens, security cookies, and load-balancing cookies. You cannot opt out of essential cookies without affecting your ability to use the Platform.
6.2 Analytics Cookies. We use first-party analytics cookies to understand how players navigate the Platform — for example, which pages are visited most frequently and where users encounter errors. This data is aggregated and anonymised where possible. We do not use third-party analytics services that share your data with external advertising networks.
6.3 Preference Cookies. These cookies remember your Platform preferences, such as your language setting, display preferences, and responsible gaming reminder intervals, so you do not need to re-enter them on each visit.
6.4 Managing Cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the unagame Platform. Instructions for managing cookies are available in the help documentation of your browser.
unagame retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.
unagame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by unagame. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
As a data subject under Philippine law, you have the following rights in relation to your personal data held by unagame.
You have the right to request a copy of the personal data unagame holds about you, along with information about how it is being processed. We will respond to access requests within fifteen (15) business days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under Philippine AML and gaming regulations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or while an objection to processing is being assessed.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
If you believe unagame has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
The unagame Platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gambling regulations. unagame does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, delete the personal data, and return any deposits to the original payment method. If you believe that a minor has registered an account on the unagame Platform, please contact our support team immediately.
unagame's primary operations and data storage infrastructure are located within the Philippines. However, some of our third-party service providers — including game suppliers, cloud hosting providers, and KYC verification services — may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, unagame ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012.
By using the unagame Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in other jurisdictions where necessary for the provision of the services described in this Privacy Policy, subject to the safeguards described above.
unagame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date of the current version is displayed at the top of this page.
Where changes to this Privacy Policy are material — for example, where we introduce a new category of data processing or a new category of third-party sharing — we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the unagame Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how unagame protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way unagame processes your personal data, please contact our Data Protection Officer using the details below. We are committed to responding to all privacy-related enquiries within fifteen (15) business days.
Data Protection Officer — unagame
Email: [email protected]
Mailing Address: unagame Privacy Office, Makati City, Metro Manila, Philippines
If you are not satisfied with our response, or if you believe that unagame has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through their official website at privacy.gov.ph or at their office in Manila.
Now that you know how we protect your data, join thousands of Filipino players who trust unagame for a secure, fair, and entertaining gaming experience. Register today and play with peace of mind.
21+ only. Please gamble responsibly. For Filipino players only.